IMARC conducts quality control audits of mortgage loans. We call borrowers, banks, and employers in order to ensure that the information contained in the loan file is accurate and that the borrowers were treated fairly during the loan transaction. We are not a collection agency, nor are we solicitors of any kind. Our goal is to find the facts.
If you provided information about your employment, IMARC conducts research to be sure that this information was not altered or misrepresented without your knowledge. By contacting your employer directly, IMARC can obtain the correct information and verify the facts.
IMARC sends out a verification of employment (VOE) request form, along with any other documents from the loan file that we are trying to verify, including Federal W-2 wage statements and paystubs. By returning the VOE, the employer lets IMARC know exactly what information can be verified. We request that employers return the VOE even if no information can be provided. Once we have this information in writing, we no longer need to contact you.
IMARC sends out authorizations from the original loan file. These authorizations specify that the mortgage insurance provider has authorized IMARC to verify information contained in the loan file. However, we can understand that businesses may occasionally deny this type of authorization. If this is the case, please return the VOE to IMARC with a note indicating that the authorization is considered invalid.
We understand that these documents may be difficult to access. Please assist IMARC by returning the VOE with a note explaining why the information cannot be verified.
If older records are not available, please make a note on the VOE and return it to IMARC.
If you provided information about your assets, IMARC conducts research to be sure that this information was not altered or misrepresented without your knowledge. By contacting your bank directly, IMARC can obtain the correct information and verify the facts.
Some banks do charge a fee for providing verification of deposit services, but IMARC always pays these fees. If your bank will not reverse the charge, please contact IMARC immediately.
IMARC wants to ensure that borrowers were treated fairly during the loan process and that their information was accurately represented on the loan application. While we verify as much information as we can with employers and banks, we also do our best to get the borrower's side of the story. Speaking with IMARC is your opportunity to tell us precisely what happened during the transaction. IMARC is not a solicitor, nor is IMARC attempting to collect a debt. Our job is to find the facts.
Simply call the number listed at the bottom of this page and you will be connected to someone who can answer your questions.
Please call IMARC and let us know which questions you can't answer and why. We'll make a note of it, and you won't be contacted in the future.
Please contact us as soon as possible so we can fix the problem.
If there was a problem with the fax transmission, or if pages were missing, please contact us as soon as possible and we will fax the document again.
Please fill in as much information as is available. If there are any sections that cannot be completed, please indicate why this information cannot be provided.
At IMARC, we work on behalf of our clients to get the full story. However, if you contact us and let us know that you cannot assist us, we will put a note in your file to cease contact.
Our research is time-sensitive and we must make a diligent effort to contact all parties. We make several attempts to contact you by one method before turning to another method. If you receive mail from IMARC after we have already spoken to you on the phone, it simply means that we mailed the document before we were able to make telephone contact.
Please use the contact information at the bottom of this page and give us a call to speak with one of our experts. We are happy to answer any questions you may have.